There is no membership fee. New Roanoke Wine Club members commit to receiving at least four (4) of Roanoke Vineyards Wine Portfolios per year.
Wine Club Members (or gift recipients) must be twenty-one (21) years of age or older and understand that upon delivery, an adult signature is required, and packages will not be left at the door.
Roanoke Vineyards Wine Clubmembers receive four (4) wine portfolios of four (4) wines per year conveniently delivered to a home or business address of their choice. Pickup option is available from our two locations. Other benefits include priority access to Roanoke Vineyards Estate Series, Limited Estate Collection, and Specialty Wines; one (1) complimentary wine tasting flight per day at the Vineyard Tasting Room or at Tulio’s NY Wine Bar in Mattituck; and great discounts when you purchase bottles: 10% off one bottle, 15% off 2 bottles, and 20% off 3 bottles or more. invitations to exclusive club events, and much more.
Members must be active and in good standing to take advantage of Club benefits and privileges. To be considered in good standing, all charges for wine club shipments must be current and the latest Wine Portfolio paid in full.
Wine club discounts and benefits are exclusive to the person(s) named on the account.
Club members will receive four (4) wine portfolios of four (4) bottles. New members who join between shipments will receive the most recent selection depending on inventory availability then continue with the next regular shipment. A new member is considered active after receiving their first shipment.
Your Wine Club Portfolio will be available for pick up for 90 days. After 90 days, your shipment will be unpacked and returned to stock. The wine will still be available for you to pick up, however, we cannot guarantee we will still have the same vintage or varietal after an extended period. In the event wine is no longer available, we will replace it with something comparable. If you have a special request to pick-up your wine twice a year, please email us at wineclub@roanokevineyards.com
Roanoke Vineyards ships during the cooler months, usually February, April, and October, in order to avoid heat damage to the wines. Roanoke Vineyards will only ship to: AK, NYS, NJ, DC, FL, PA, and MN.
The cost for the portfolios varies from $130 to $145 for those that are pickup customers. If you are a shipping customer (where applicable), there are shipping costs that will be applied and automatically charged to the member’s credit card on file.
The member understands that she or he is responsible for all costs incurred if a wine shipment is returned to the winery, has to be reshipped, or is not picked up.
Generally, three (3) delivery attempts will be made before a package is considered undeliverable and returned to the winery. If someone is not able to be home during delivery hours, we suggest shipping to a business address to receive your shipments or a convenient UPS store for pickup. Or you have the option to be a “pickup” member. We highly recommend signing up for UPS My Choice if you need to redirect, delay the delivery date, or have the package held at the UPS will-call center. Additional fees apply. When a package is returned (or rerouted to a new address), the member is charged a fee to cover carrier charges incurred. If a package is returned due to three (3) unsuccessful delivery attempts, the member will pay a reship fee equal to the amount of the original order. Members are encouraged to avoid this situation by ensuring that wine club shipments are delivered to an address where someone over twenty-one (21) years of age is available to sign for the package or have it held at the carrier’s closest center for pickup.
If a delivery attempt is missed, the package can be rerouted to an alternate address upon request to the carrier. Please note, shipments cannot be rerouted across state lines. If you have further questions, email wineclub@roanokevineyards.com or call the wine club team at 631.727.4161.
WineClub Portfolios are billed to each member’s credit card on file in/near the months of March, June, September, and December. All wines will be available to pick up at the Vineyard in Riverhead or at Tulio’s NY Wine Bar in Mattituck approximately three (3) days after credit cards are charged. Weather permitting, shipping will take place between three (3) and five (5) days after credit cards are charged.
Roanoke Vineyards will replace or refund you for any bottle of wine that is damaged, flawed, or that the customer finds unsatisfactory. We ask the customer to return the unfinished portion of the original bottle for replacement. By law, we cannot accept returns of alcoholic beverages unless the product is corked or flawed. Please send an email to info@roanokevineyards.com to arrange for the return of corked or flawed product. All merchandise and other non-alcoholic items are non-refundable unless damaged.
Once the wine is received, we will refund your credit card account for the cost of the wine less shipping and handling. If the original shipment was damaged or flawed, you will receive a full refund, including shipping and handling charges.
The membership may be placed on hold for up to two (2) shipments if needed for travel, relocation, health issues, and/or financial reasons. While membership benefits will be suspended, the membership start date will be maintained.
Roanoke Vineyards Club membership may be cancelled after a one-year commitment. Thereafter, members may cancel with 40-day notice prior to the next shipment.
Changes and cancellations to membership records must be made in writing by email to wineclub@roanokevineyards.com or U.S. mail to P.O. Box 144, Riverhead, NY, forty (40) days prior to the next wine portfolio billing schedule.
Membership of the Wine Club and its benefits are offered at Roanoke Vineyards’ discretion. Roanoke Vineyards reserves the right, without limitation, to terminate, change, limit, modify, or cancel any of the Terms and Conditions and cancel, suspend, or revoke any membership to any member at any time for any reason, without further obligation to Wine Club members or others. Roanoke Vineyards may change or modify the Terms and Conditions by posting the updated Terms and Conditions at www.roanokevineyards.com. Your continued participation in the Roanoke Vineyards Wine Club after such posting constitutes your acceptance of the new or different terms and conditions. These Terms and Conditions supersede all previously published terms and conditions in their entirety.
